Subtotal: R400,00
Terms and Conditions
Return Policy & Terms and Conditions
At Glow Away Pigmentation, we are committed to providing the highest quality products
and excellent service to our customers worldwide. Please read our Return Policy and
Terms and Conditions carefully before making a purchase. By shopping with us, you agree
to these policies.
Return Policy
Customer satisfaction is important to us, and we aim to resolve any issues fairly and
promptly. Our return policy ensures transparency and complies with international
e-commerce standards.
1. Eligibility for Returns
We accept returns under the following conditions:
● The product is unused, unopened, and in its original packaging.
● A return request is submitted within 14 days of delivery.
● The product arrived damaged during transit or there was an error with your order
(e.g., incorrect item shipped)
2. Non-Returnable Items
The following items are not eligible for return:
● Products that have been used, opened, or tampered with.
● Items purchased during sales or promotional events.
● Shipping fees are non-refundable.
3. Process to Initiate a Return
To initiate a return, please follow these steps:
1. Contact Us: Email info@www.glowawaypigmentation.co.za.dream.website with:
○ Your order number.
○ A description of the issue. If applicable, include photos of damaged or
incorrect items.
2. Approval Process: Once your return request is approved, we will provide the return
address and further instructions
3. Reaction Reporting: If you are reporting a reaction to a product, you must submit a
report from a doctor appointed by us. Returns for reactions will only be accepted if
reported via email to info@www.glowawaypigmentation.co.za.dream.website within 7 days of
receiving the product. Failure to do so will void the return eligibility.
4. Refunds
● No Cash Refunds: Refunds will be issued as store credit only, which can be used
for future purchases.
● Refunds (as store credit) will only be processed once the returned product is
received and inspected.
● Approved refunds will be processed within 7–10 business days after the return is
finalized.
● Note: Shipping fees are not refundable unless the return is due to an error on our
part.
5. International Returns
For customers outside South Africa:
● Customs duties, taxes, and fees associated with returns are the customer’s
responsibility.
● We recommend using a trackable shipping method to avoid delays or lost
packages
6. Exchanges
We do not offer direct exchanges. If you would like to order a different product, please
request a refund (if eligible) in the form of store credit and place a new order.
7. Damaged or Defective Items
If your product arrives damaged or defective, notify us within 48 hours of delivery. Email
info@www.glowawaypigmentation.co.za.dream.website with photos of the issue. We will arrange for a
replacement or refund (as store credit) as quickly as possible.
Terms and Conditions
By purchasing from Glow Away Pigmentation, you agree to the following terms and
conditions:
1. No Cash Refund Policy
We do not issue cash refunds under any circumstances. Refunds will only be provided in the
form of store credit to be used on future purchases.
2. Reaction Reporting
● Returns due to adverse reactions will only be accepted if a reaction report from a
doctor appointed by us is submitted within 7 days of receiving the product.
● Without this report and timely communication, no returns or refunds will be
processed.
3. Social Media Policy
If you receive discounts or promotional offers from us, you agree that Glow Away
Pigmentation has the right to use your photos on any platform for marketing purposes for
as long as we see fit.
4. Results Disclaimer
● While we strive to deliver the best results, we cannot guarantee specific
outcomes, as skincare results vary from person to person.
● We cannot guarantee that you will not experience a reaction, as this depends on
individual sensitivities.
5. Product Usage
● Products are for external use only and must be used as directed by the professional
advising you.
● If you are unsure about any product, seek medical advice before use.
6. Limitation of Liability
● Glow Away Pigmentation is not responsible for any adverse reactions, injuries, or
damages caused by the misuse of our products.
● By purchasing and using our products, you assume full responsibility for their proper
use.
Ad Campaign Compliance
This page has been created to provide full transparency and ensure compliance with
international e-commerce standards and advertising policies, including those required for
Google Ads campaigns.
Contact Us
For any questions or concerns, please email us at info@www.glowawaypigmentation.co.za.dream.website.
Thank you for choosing Glow Away Pigmentation – we look forward to helping you achieve
your skincare goals!